Privacy Policy

1. Overview

phe365 ("we," "us," or "our") operates as an online casino and sports betting platform serving Filipino players. As a data controller, phe365 is responsible for the personal information you provide when registering, depositing, playing, or contacting us.

This Privacy Policy describes:

• What personal data phe365 collects from you and why.
• How your data is used, stored, and protected.
• Who we may share your data with and under what circumstances.
• Your rights as a data subject under Philippine law.
• How to contact us regarding your personal data.

We encourage you to read this policy carefully. If you have questions, our Data Protection Officer can be reached at the contact details provided in Section 12.

2. Data We Collect

phe365 collects personal data through several channels. The categories of data we collect include:

• Registration Data: Full name, date of birth, email address, Philippine mobile number, and residential address provided when creating your account.
• Identity Verification (KYC) Data: Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card), selfie photographs, and proof of address documents submitted during account verification.
• Financial Data: Payment method details (e.g., GCash account number, bank account details for BPI, BDO, or Metrobank), transaction history, deposit and withdrawal records.
• Gameplay Data: Game history, betting records, session duration, wagering patterns, and account balance information.
• Technical Data: IP address, device type, browser type and version, operating system, referring URLs, and session identifiers collected automatically when you access the phe365 platform.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts, email correspondence, and support ticket history.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications, including email newsletters and SMS notifications.

3. How We Use Your Data

phe365 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your phe365 account, including processing deposits, withdrawals, and bonus credits.
• Identity Verification: To verify your age (21+), identity, and source of funds in compliance with anti-money laundering (AML) regulations and PAGCOR licensing requirements.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other phe365 platform features.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, enabling us to apply appropriate safeguards such as deposit limits or self-exclusion.
• Legal Compliance: To fulfill our obligations under Philippine law, including reporting requirements to relevant gaming and financial regulatory authorities.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where we have a legitimate interest to do so.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the overall phe365 user experience.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, phe365 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and PAGCOR reporting duties.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

phe365 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist in verifying your identity and screening against sanctions lists.
• Game Providers: Software providers whose games are integrated into the phe365 platform may receive anonymized gameplay data for technical and licensing purposes.
• Regulatory Authorities: PAGCOR and other relevant Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.
• IT & Cloud Service Providers: Hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.

All third-party service providers engaged by phe365 are contractually required to maintain the confidentiality and security of your personal data and to process it only in accordance with our instructions.

6. Data Retention

phe365 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years in accordance with Philippine financial record-keeping regulations.
• Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

7. Data Security

phe365 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the phe365 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity specialists.
• Multi-factor authentication (MFA) for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with the Data Privacy Act's 72-hour notification requirement.

8. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phe365:

• Right to Be Informed: The right to know what personal data we collect, how it is used, and with whom it is shared.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12. We will respond to all verified requests within thirty (30) calendar days.

9. Cookies & Tracking Technologies

phe365 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about how players use the phe365 platform, helping us identify areas for improvement. These are only set with your consent.
• Preference Cookies: Used to remember your language, display, and notification preferences across sessions.
• Marketing Cookies: Used to deliver relevant promotional content based on your interests and gameplay history. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the phe365 platform.

10. Minors

The phe365 platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. phe365 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the phe365 platform, please contact us immediately at the details provided in Section 12.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

11. Changes to This Privacy Policy

phe365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the phe365 platform.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically. Your continued use of the phe365 platform following any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the phe365 Data Protection Officer:

• Email: [email protected]
• Subject Line: Please include "Data Privacy Request" in your email subject for faster routing.
• Live Chat: Available 24/7 through the phe365 platform for general privacy inquiries.
• Response Time: We aim to acknowledge all data privacy requests within five (5) business days and resolve them within thirty (30) calendar days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.